FAQ

FAQ Details

General Questions
- 1. What is a BluCase?
  - BluCase is a revolutionary water resistant protective carrying case that is compatible with most Bluetooth headsets and is made of hard, durable, yet incredibly light-weight plastic. It is available in many colors and different sizes.
- 2. How would I know if my Bluetooth Headset would fit into the BluCase?
  - BluCase comes in two basic sizes, Standard and Large. The “Standard” BluCase fits most Bluetooth Headsets that have a rotating plastic “wire” ear hook. The “Large” BluCase fits most Bluetooth Headsets that have the stationary “Hard Plastic” ear hook. To make sure you have the right blucase, just go to our sizing chart page and follow the three easy steps.
- 3. What Colors do the BluCase come in?
  - BluCase comes in Black, Blue, Lite Blue, Pink, Purple, Dark Purple, Red, Grey and Green.
- 4. How does the BluCase protect my BlueTooth headset?
  - BluCase surrounds your Bluetooth headset with a hard yet incredibly light-weight plastic. Furthermore, your Bluetooth ear bud is stabilized inside the BluCase with a special protective foam which prevents movement of your headset.
- 5. How do you use the BluCase?
  - Please read the “instructions” provided on our website page.
- 6. What can the BluCase be clipped on?
  - BluCase can be clipped on your belt, purse and purse straps, gym bag, inside briefcase, and sun visor, just to name a few. BluCase can be clipped on almost anything.
- 7. What is the BluCase made of?
  - BluCase is made of recycled plastic.
- 8. How durable is the BluCase?
  - BluCase is very durable, it was tested and with stood a 200 pound man standing on it.
- 9. Who do I contact if I have a problem with my BluCase?
  - Email customer service at cs@blucase.com
- 10. Do you ship BluCase WorldWide?
  - Yes, BluCase can be shipped worldwide via UPS/FedEx.
Questions about an order placed
- 11. How long will it take for me to receive my order?
  - Average shipping time is approximately 4 - 6 weeks. Rush shipping is available for in-stock products. Please contact customer service at cs@blucase.com
- 12. Can I cancel my order if it has not shipped?
  - No, orders are placed directly with our manufacture. Once you receive your order, you have 30 days to mail it back for a refund.
- 13. Can I change my order?
  - The only changes made to orders are a change in the size or color of the BluCase.
- 14. Can I change my shipping address after my order has shipped?
  - Yes, upon the product return from the old address, we will ship to the new address Additional shipping fees apply.
- 15. Where can I find tracking information about my order?
  - Please email customer service at cs@blucase.com
- 16. How long after I receive my shipment confirmation e-mail can I track my order?
  - Please allow 1-2 business days.
- 17. Where can I find information regarding my past orders?
  - Please email customer service at cs@blucase.com
- 18. Who do I contact if I have a problem with my order?
  - Please email customer service at cs@blucase.com
Questions about an order received
- 19. What is your exchange policy?
  - Please read our “Shipping and Return” policy on our website page.
- 20. What is your return policy?
  - Please read our “Shipping and Return” policy on our website page.
- 21. What should I do if I receive the wrong product?
  - Please email customer service immediately at cs@blucase.com
- 22. Why don’t the colors on the site match the colors I received?
  - The colors on our website are digitally enhanced. If you are not 100% satisfied, please contact customer service at cs@blucase.com for a refund.
- 23. What should I do if the product arrived damaged or defective?
  - Please read our “Shipping and Return” policy on our website page.
- 24. Will you credit back my shipping costs if I return my order?
  - Please read our “Shipping and Return” policy on our website page.